Reference

Legal terms for your account

We set our legal page around the account actions you actually take: opening access, confirming wallet records, reading cookie choices, and contacting us when a detail needs correction.

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camertoto Legal terms for your account
CONTACT ROUTES

Legal help through local channels

Legal questions need a clear path, not a general inbox. We route account-access, data-correction, cookie, and wallet-record requests through support so your message reaches the right…

Live chat Use live chat from the account menu when you need a legal question linked…
Email support Send legal requests by email when you need a written trail for data correction…
Account center Open the account center on mobile or desktop to check your profile details before…
ACCOUNT CONTROLS

Data rules behind your wallet

We handle legal requests by matching the question to the account record first, then limiting what our team can see or change.

Data collected

We keep account identifiers, login timestamps, device signals, and wallet entries needed to run your account. DANA, OVO, GoPay, and QRIS records are stored as transaction references, not as full app credentials.

Cookie use

Cookies support login continuity, language preference, and basic security checks when you browse from Chrome, Safari, or an Android WebView. You can clear browser cookies, then sign in again to rebuild the session.

Account security

Password changes, device changes, and unusual login patterns may trigger extra checks before access continues. This protects your wallet record while keeping the legal trail connected to the correct account owner.

Record retention

We retain account and transaction records for operational, security, and legal handling needs. When a record is no longer required for those purposes, we reduce or remove access according to our internal retention process.

Correction requests

If your profile name, phone, or email is wrong, contact us from the account channel first. We may ask for a recent login detail or wallet reference before changing any legal account data.

Access questions

When eligibility is involved, we answer based on local law and the account location signals available to us. Access is available only where local law permits, and we may limit service where required.

Questions about your legal rights

These answers cover the legal topics we see most often from Indonesia account holders: access, data handling, cookies, wallet records, and contact steps. They are written so you can decide whether to open or continue your account with a clear view of how we treat records. For account-specific help, use live chat or email so we can verify you before discussing private details.

Your account is handled under our site terms, privacy rules, cookie handling, and wallet-record process. Access and eligibility depend on local law and are available only where local law permits in your location.

We keep the details needed to run and protect your account, including username, contact details, login timestamps, device signals, and transaction references from DANA, OVO, GoPay, QRIS, or bank transfer.

Yes. Contact us from live chat or email with your username and the detail that needs correction. We verify the request first, then update eligible profile fields tied to your account record.

Cookies help connect your browser session to your account, remember language choices, and support security checks. If you clear cookies, you may need to sign in again before accessing wallet or profile pages.

Yes. DANA, OVO, GoPay, QRIS, and bank transfer entries are recorded with time, amount, status, and account reference. We use those records to answer wallet questions and investigate mismatched entries.

Only support and operations staff who need the request can handle the related account details. We keep the discussion inside verified channels so private wallet or profile data is not shared publicly.

Use live chat from 09:00-23:00 WIB for account-linked help, or send email when you need a written trail. Include your username, device type, and any relevant payment reference.

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